Our policies are designed to communicate clear and honest expectations regarding your experience with Rhythm Tank Studio for the mutual benefit of families and instructors. All families of incoming students receive written copies of policies so that everyone is on the same page from the get go. Feel free to contact us with any questions or concerns using the contact info at the bottom of the page.
Health & Safety
If a student shows symptoms of cold/flu, including COVID-19, we ask that you touch base with your instructor to decide whether an in-person lesson is appropriate. We are happy to provide an online lesson in place of in-person with notice, pending instructor availability.
Please arrive for your lesson on time to ensure you receive the full length of your lesson. Because we schedule our students back to back we cannot go over your scheduled end time. If you are going to be late, inform your instructor as soon as possible.
Many payment packages include flex weeks to miss or reschedule a lesson penalty-free. We ask that you do inform your instructor of any absences even when taking advantage of package flexibility.
For all payment packages, if no notice of absence is received you will be charged for that lesson, without opportunity to reschedule.
If for any reason you are unable to make your scheduled lesson, inform your instructor as soon as possible. While we will do our best to accommodate for your situation, rescheduled lessons cannot be guaranteed. Please note that rescheduled lessons are dependent on instructor availability and discretion.
If your instructor has to cancel a lesson for any reason, they will notify you as soon as possible and make every effort to reschedule your lesson.
If you wish to stop taking lessons, please provide a minimum of two weeks written notice to your instructor. You will receive a refund for any unused lessons that have been paid for, less two lessons if proper notice is not given.